Delivery & returns
DELIVERY TIMES AND RATES
Shipping charges vary based on your delivery location and the total amount of your purchase. The exact shipping costs will be provided during the checkout process.
To ensure a seamless shipping experience, please double-check and provide an accurate delivery address, complete with all relevant postal codes. For express delivery don’t forget to include a reachable phone number, in case the carier may need to get in touch with you to coordinate your delivery.
Expect our in-stock items to be shipped within 1– 3 business days. Custom or personalized items to be shipped within 3-5 business days. Please note that we don’t dispatch orders on weekends and public holidays.
| Destination | Service | Delivery time | Carier |
| EU | Regular delivery | 5 – 15 business days | Latvian Post |
| EU | Express delivery | 2-3 business days | UPS |
| Worldwide | Regular delivery | 10 – 20 business days | Latvian Post |
| Worldwide | Express delivery | 4-5 business days | UPS |
| LATVIA | 2-3 business days | Omniva |
TRACK YOUR SHIPMENT
To track your parcel for orders shipped via Latvian Post services, please enter the provided tracking number here: https://www.pasts.lv/lv/kategorija/sutijumu_sekosana/?locale=en-US
To track your parcel for orders shipped via UPS services, please enter the provided tracking number here: https://www.ups.com/track?loc=en_US&requester=ST/
To track your parcel for orders shipped via Omniva services, please enter the provided tracking number here: https://www.omniva.lv/private/track_and_trace
INTERNATIONAL TAXES AND DUTIES
While we strive to bring you the finest international shopping experience, please be aware that we wont be accountable for international taxes and duties, if applicable. Customs regulations come into play once your parcel reaches its destination country, and additional charges for customs clearance may apply.
Customs policies can vary significantly between countries, and staying informed is key to a hassle-free experience.
Please understand we cannot provide specifics on the amount of taxes and duties, nor can we predict any potential delays in the delivery of your package.
Please understand that during holidays shipping times might be longer then predicted.
We look forward to the possibility of working with you to bring our products to a broader audience. Feel free to get in touch with us for further discussions and details.
Returns and Exchanges
Please note that personalized and custommade items, can not be returned. Sale items are also a final purchase and cannot be returned.
Please note that while we will do our best to ensure you have a great shopping experience, we do not offer free returns. Customers are responsible for covering the shipping costs and any associated expenses for returned products.
If you would like more information about any item in our shop, please do not hesitate to contact us before making a purchase. We will do our best to help you make the best decision!
Initiating a return
If you wish to return an item, please follow these steps:
- Contact us at [email protected] within 14 days of delivery, to let us know about your return request.
- If your return request is aproowes, we will provide detailed return onstructions via email.
Condition of returns
For a successful return or exchange, please ensure:
- Products have not been washed or used.
- Products are returned in the original packaging with all tags intact.
Refund process
- Upon receiving your returned items, you’ll receive a confirmation email.
- Your refund will be processed within 7 days from the date of receiving your package.
Important – Shipping costs are non-refundable!
Refund rejection
We reserve the right to reject a return or refund if:
- Products where not authorised for return
- Products are not in acceptable return condition
Reminder: Only regular priced items are eligible for refunds. Personalized /custom made and sale items are non-refundable!
For assistance about any questions asociated with our products or returns please contact us at:
